FAQ’s

Below are a list of frequently asked questions, please read through them before emailing or calling to ask a specific question.

Q. Are transfers to and from the airport FREE?
A. Yes.
 
Q. Are transfers available from anywhere else i.e. the train station etc?
A. No.
 
Q. Do you offer the transfers 24/7?
A. Yes.
 
Q. Do you offer car parking?
A. Yes.
 
Q. Is there a charge for car parking?
A. The first night of your stay, parking is free and then charges apply, please see the Car Parking menu above for prices.
 
Q. Is the parking secure?
A. We have electronic gates, and the guest house is manned 24/7, there is also CCTV monitoring 24/7
 
Q. Are cars moved off-site?
A. No.
 
Q. Do we need to leave our keys?
A. Yes, as cars are blocked in just as they are at the airports own silver zone car park, where you will also have to leave your keys.
 
Q. Are cars left at owners risk?
A. Yes, as they are at any car park in the country, including the airports own on-site car parks, please see our parking policy for full details.
 
Q. Is there a restaurant at the guest house?
A. No, there are several pub within a mile or so.
 
Q. What is your cancellation policy?
A. We require 14 days to cancel your room, for full details please see the cancellation policy
 
Q. What if it is less than 14 days?
A. If we are able to re-sell your room, there will be no charge. Quite often this is possible, so please give as much notice as you can. Otherwise your booking will be charged in full. Please note this is only an option for bookings made directly with us , bookings made through an agency are non-cancellable and non-refundable.
 
Q. How do the transfers work?
A. If you are flying into the airport or arriving by bus/car at the airport, just give us a call and we will collect you.  If you are parking with us, then we we will take you over to the airport when you arrive.
 
Q. Where will we meet your driver at the airport?
A. We will meet you in the Express drop off car park, this is located left as you leave the terminal and is sign marked.
 
Q. How early can i arrive?
A. From 16:00>, No arrivals before this time please
 
Q. How late can i arrive?
A. Anytime. If later than 22:00 please let us know.
 
Q. What is your check out time?
A. 10:30
 
Q. Do you offer a cooked breakfast or cereals?
A. No, 95% of guests are leaving at a time where breakfast wouldn’t be offered, however there are several options when you get over to the airport.
 
Q. Is there a fridge in the room?
A. No, but there is one in the reception area that you are free to use.
 
Q. Are travel cots available?
A. Yes, please ask at the time of booking, or mention it in the comments box if booking online.
 
Q. Are there child seats in the minibus?
A. No, you are more than welcome to provide and fit your own if you prefer.
 
Q. What if my flights are delayed?
A. Please let us know if possible, however if we know your flight we can check online and keep an eye on it.
 
Q. Are there any take-aways that deliver to the guest house.
A. Not as far as we are aware.
 
Q. Are there any pubs in the area to get something to eat.
A. Yes, there are several within a mile or so, most are family friendly.
 
Q. When we arrive at the guest house, how do we get through the gates?
A. Please press the intercom when you arrive, and someone will let you in.