Cancellation / Modification Policy
If cancelled 14 days prior to your stay, no charge will be made, any cancellations made less than 14 days prior to your stay will be charged in full. Cancellations must be made in writing or by email, due the nature of email please request an acknowledgment to confirm this has been received. Under no circumstances can cancellations be made over the phone.
Customers are advsied not to book on a provisional basis, and to have the relevant travel insurance in place in case of a change of circumstance that will result in them not being able to stay.
When reserving a room, we reserve the right to pre-authorise your credit or debit card for the full amount of your stay.
Should you need to amend your dates, this is allowed up to 14 days prior to arrival, subject to availability of the room type and rate reserved. Acorns Guest House will advise you if a date change is possible.
In the event that your card proves to be invalid or is declined, Acorns Guest House will contact you to seek alternative card details. In the event that we are unable to contact you for any reason, Acorns Guest House reserves the right to release the room if it is unable to charge for your stay.
Credit Card / Debit Card Policy
Acorns Guest House Ltd do not accept credit/debit card payments. Payment is by cash on the day. A credit/debit card is needed to reserve the room in case of a no-show. In any event where payment is taken by credit/debit card a 4% surcharge will be added.
Damages, Breakages and Antisocial Behaviour
Respect, Courtesy and Dignity are the standards by which patrons will be dealt with whilst at our guest house. Unfortunately there are a few who do not treat our staff or property in a similar manner and for those we need these regulations.
You are responsible and liable for any breakages or damages, which you and/or those that accompany you, whether they are staying in the guest house or not, cause to the guest house, accommodation and its contents including the car park and associated parts.
We ask that you report any incidents as they occur. While we do not normally charge for minor accidental breakages we will charge and debit your card for the full cost of all other breakages, missing items and for the replacement and/or making good of any damage. We may also make a further charge of £50 if you did not report such an occurrence.
Additionally there will be a charge of £100 for soiled bedding, towels, carpets, furnishings and décor caused by, but not limited to, vomit, food and drink stains, blood and bed wetting. The guest house will also charge in full for any lost room nights resulting from any such damage and incidents mentioned in these conditions.
Excessive noise, unruly and threatening behaviour and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behaviour will result in the offending person/s being asked to vacate their room and leave the guest house premises but will be charged for their booked stay.
The latest time for checking out is 10:30am on your day of departure unless agreed otherwise at the time of booking.
Personal Information We Collect
Acorns Guest House Ltd,
- Will not store the financial details of our customers
- No personally identifable information is collected by us
- We do not share information with any other person or organisation
- We do not operate email campaigns
Our website website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to website users. We are not responsible for the content or functionality of any of these external websites – but please let us know if a link is not working.